Unlocking WSS Connections in Cryptr
To ensure that Cryptr is working properly, it is essential to maintain an unobstructed connection between your web browser and the Cryptr platform. This involves the use of WebSocket connections.
A hindered connection can be caused by various factors, including:
- Browser extensions such as AdBlocker or cookie blockers.
- Antivirus and firewall software.
- Using proxy or VPN connections.
The problem encountered
It appears that communication with Cryptr has been interrupted. It is likely that you are not up to date with the latest changes made by your collaborators.
To ensure you receive the most recent data, we advise you to refresh your browser. Do you frequently encounter this problem? WebSocket connections between Cryptr and your web browser may be compromised.
To ensure that Cryptr is working properly, it is essential that these connections remain unobstructed. This anomaly may result from the presence of ad or cookie blockers, antivirus applications and firewalls, as well as the use of connections via proxies or VPNs.
Possible solutions
- First, consider using Google Chrome as your browser instead of an alternative.
- If you already work with Chrome, try enabling Incognito mode in it.
If the problem persists despite these measures, it is likely that a browser extension is traversing WebSocket connections. To resolve this situation, follow these guidelines:
Gradually deactivate each extension in your browser and test Cryptr each time it is deactivated. This step will allow you to determine which extension may be the source of the problem.
In some extensions, you have the option to configure which domains to block or allow. Make sure to remove or add the following domain to this extension:
*.authent.me
If the error persists even when using your browser's Incognito mode, your antivirus software or firewall may be causing the problem. Here are the steps to follow to resolve this situation:
Temporarily disable any antivirus or firewall software, or try accessing Cryptr from a device that does not have this type of software installed, such as an iPad.
If the error disappears when these programs are disabled, it is most likely that your antivirus or firewall is the cause of blocking WebSocket connections.
At this point, it may be necessary to consult your IT manager for assistance. They will be able to guide you on how to specifically allow WebSocket connections through.
wss://*.authent.meor configure exceptions to allow Cryptr to work properly.
If the error continues to occur, it may be due to the use of proxy or VPN connections.
We encourage you to seek assistance from your IT manager to authorize WebSocket connections through the following address:
wss://*.authent.me
Common Questions
What are WebSocket connections?
WebSocket connections are communication channels that allow us to process changes made in Cryptr in real time, without requiring a refresh of your browser.
They are essential so that the changes made by your colleagues are immediately visible on your screen.
These WebSocket connections also give you the ability to track who is working on which project, helping to avoid concurrent modifications.
In the absence of these WebSocket connections, unexpected errors may occur when using Cryptr.
